Remote infrastructure management is an outsourcing model wherein the management of a company’s workstations, servers, storage, IT security devices, network devices, and databases is performed by a third party. These services enable organizations to delegate technological requirements and responsibilities to a third party and concentrate on the core business. Remote infrastructure management allows the organization to confidently meet the growing technological requirements without inflating its IT spending budget.
Pros and cons:
- Organizations can get tailor-made services pertaining to their requirements, and decide what it needs to outsource.
- The cost of outsourcing maintenance to a remote infrastructure management service provider is moderately lower than that of keeping a separate IT department.
- Remote infrastructure management vendors usually allow 24/7 technical support along with a dedicated team for each account.
- Remote Infrastructure Management service providers frequently carry out infrastructure analysis as part of their services. This helps in the identification and elimination of issues in the organization’s current infrastructure, thereby improving performance.
- Optimization through patch management and upgrades.
- System availability and uptime improvements due to a lack of dependency on internal resources. Remote infrastructure management service providers have tie-ups with different service providers. This helps them protect network redundancy and constant server uptime.
- RIM also arms businesses with access to new technologies.
- The modified approach may cause a lack of planning for certain contingencies and situations. For example, a small business may choose a customized plan that suits its immediate and anticipated needs. In this process, it may overlook important contingency situations that may arise in the future. There should be clauses for the inclusion of such contingencies.
- If an organization goes in for complete remote infrastructure management, its software requirements will also be seen by the provider. It might result in a delay in the development of new software to aid its business needs. This can lead to a drop in business-based innovation and ideation–at least with regard to such vertical-specific, need-based software.
- The service level agreement (SLA) should be formulated with specific clauses that verify the organization’s infrastructure is kept up to date. The contract should also assure routine upgrades as well as audits.
- In remote infrastructure management (specifically when dealing with storage and database management), it is highly necessary to formulate SLAs that safeguard the organization’s security and privacy.
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