We provide remote IT infrastructure management, round the clock monitoring of servers for availability and utility, incident and problem management, OS reinstallation.

Remote Infrastructure Management

REMOTE INFRASTRUCTURE MANAGEMENT:

DIMA Business Solutions Pvt Ltd offers remote infrastructure management services to an enormous clients and provides them with a wide range of management and monitoring services that are absolutely customizable. We provide continuous monitoring of servers for availability and utility, incident and problem management, user management services and much more.

These services from DIMA Business Solutions Pvt Ltd help the administrative authorities of the businesses to a great level. We also ensure a flexible approach that permits you to pay only for the services that you use.

Features of Our Remote Infrastructure Management Services

  • Optimized cost
  • Improved performance
  • Enhanced availability
  • Integrated delivery

We Provide

  • Vendor and asset management
  • Server management services
  • Network management services
  • Security management services
  • Database management
  • Storage administration and management services
  • Backup management

Highly Flexible RIM Services

You can choose any devices and services that you are willing to manage – servers, network, security, cloud etc. Choose what you need and work best for you.

Being Neutral with Vendors

We manage services and devices of all vendors. We are truly vendor neutral.

ITIL Compliant Processes

Our service delivery is ITIL compliant to manage structured and high standards of service delivery.

Expert Services

Our expertise is excellent in design, implementation and management of complex IT infrastructure systems in Enterprise environments.

Some salient features of our RIM services:

  • Flexible Monitoring and Management Plans
  • 24x7x365 operations
  • L1 and L2 support through RIM. L3 support onsite
  • Monetize your ticket in our tool
  • Monitoring tools for various services
  • Structured service delivery and mature service governance
  • Emergency response teams for security incidents
  • Proper monthly reports with recommendations for infrastructure improvements

Benefits

  • Cost Effective
  • Availability of skilled Manpower eliminates the need to attract, hire, and retain skilled IT Personnel.
  • Centralised management for the entire IT Infrastructure
  • Vendor Independent
  • Client centric Technology Consulting
  • ITIL Certified consultants
  • Technology specific certified SME’s
  • Information Security Experts